Yes, Eodbox.com allows users to delete their account permanently. This however is not a feature provided to the users directly because of the internal issues, however users have the right to request for the permanent deletion of the account by sending communication to us electronically. The permanent deletion will suspend all access of users as a registered user with the login credentials, however user can further create login credentials by re-registering themselves on the website. In such case all data pertaining to user (Deleted account) shall become the property of eodbox.com and will not be deleted. However the same data will no longer be used for other purposes.
Yes, you can cancel the order you have won in the auction, however you will have to ensure that the product is not already shipped. If shipped, we will not be able to cancel the order. If you wish to cancel the order, you should not accept the courier and return the order. We will be able to cancel the order one the returned item reaches our / Our partners/Sellers warehouse/location. The cancellation can only be honoured when the returned product reaches to us in exact manner with no harm to it either physically or notionally. This cancellation would however does not include the shipping cost as this shall be charged by our logistics partner.
In case the product delivered to you is defective (Manufacturing defect) or damaged, we shall entertain your request for refund / exchange provided you comply to the term of use of this website.
According to the law, we can provide the refund only in the form in which we have received the amount of the product either purchased or won in Auction. At no point of time, eodbox.com shall entertain any request from any customer for not accepting the item won/purchased and instead seeking cash/equating amount quoted in Auction or entered in direct buy of the product. No Cash return or refund whatsoever. This is important as per law and as per companies policy.
As soon as our internal team completes the audit of the refund/return request which is most cases starts from the time we receive the request. We usually complete all formalities is a week's time, however it may go over and less than a week in processing your requests. Historically, on an average it is completed in a day or two.
Ideally yes, you need to return the complete package in order to enable us to process any cancellation / refund / return requests. Partial refund / return / cancellation is not permitted.